SmallNet InfoSphere Information Server Support
SmallNet has a coupleof support options to help keep your information server environment running reliably and efficiently. Support is charged on a monthly basis, depending on level chosen you receive a fixed number of support hours to be used for that month.
The support person will then contact you and start to resolve the issue. Because we know your systems and have access to the information we are able to progress any issues on your behalf leaving you to get on withthe day job. In many cases we can resolve issues without contacting IBM, when we do our relationship and experience with IBM will help speed up resolutions.
Depending on your support level we may require remote access to servers with administrative rightsfor the Information Server software and depending on other requirements login and passwords may also be needed at admin level for the OS upon which Information Server is installed.If you have specific requirements or one off events you would like supporting we are able to arrange a support offering tailored to your needs.
| Support Levels | Basic | Advanced |
|---|---|---|
| First point contact for issues with Information Server | √ | √ |
| Logging and Management of all IBM PMRs | √ | √ |
| Free annual health check | √ | √ |
| Monthly Inclusive hours available for call offagainst support activities | √ | √ |
| Patch and Upgrade Advice | √ | √ |
| Discount on services | √ | √ |
| Information Server Administration E.g. Creation of users, Setting up Connectivity, Housekeeping |
√ | |
| Free Quarterly health check –including application | √ | |
| Inclusive patch apply service | √ | |
| System Monitoring | √ |